cbso Framework Phase 3: Turnaround – Operator’s Guide
Objective: Prove value. Build momentum. Create repeatable wins that compound.
You’ve restored rhythm. Teams execute without constant management. Processes are repeatable. Systems are reliable. Now you need to prove that the operation can deliver consistent value.
Turnaround is where momentum becomes visible. You finalize seat alignment and elevate A-players. You streamline core processes and remove bottlenecks. You finalize sunset plans for legacy systems and fix integration gaps.
This phase proves the operation works. When high performers drive impact, when processes scale without breaking, when technology enables instead of constrains, you’re ready to advance.
People – Turnaround
The Question: Right people, right seats? Who needs elevation? What talent upgrades are required?
Actions:
- Finalize seat alignment
- Elevate A-players
- Upgrade or exit underperformers
- Build succession plans
What Good Looks Like:
- A-players drive impact
- High performers are promoted
- Succession is planned
- The team believes they can win
Process – Turnaround
The Question: What bottlenecks remain? How do we make operations scalable?
Actions:
- Streamline core processes
- Remove friction and bottlenecks
- Document for independence
- Enable teams to operate without constant supervision
What Good Looks Like:
- Processes scale without breaking
- New hires ramp fast
- Bottlenecks are gone
- Supervision is strategic, not reactive
Technology – Turnaround
The Question: What needs to go? What supports transformation? How do we fix integration gaps?
Actions:
- Finalize sunset plans for legacy systems
- Build transformation tech roadmap
- Fix integration gaps
- Clean the tech stack
What Good Looks Like:
- Legacy systems have exit dates
- Transformation tech is spec’d
- Systems talk to each other
- IT enables, doesn’t constrain
When to Advance
Momentum is proven. A-players deliver. Processes scale. Technology enables.
Wins compound. Credibility returns.
When you can answer yes to these questions, you’re ready for Transformation:
- Are A-players driving measurable impact?
- Do processes scale without breaking?
- Are bottlenecks eliminated?
- Does technology enable work instead of constraining it?
- Can the team operate independently?
If yes, advance. If no, keep building momentum.
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