When I start a turnaround, I don’t touch process or technology until I’ve mapped the people with this People Triage exercise.

This matrix (my adaptation of Neeley & Leonardi’s Adoption Matrix from their 2022 HBR book The Digital Mindset) is the tool I use to triage belief and capability. It tells me exactly who’s ready to lead, who’s blocked, who’s checked out, and who’s stuck. More importantly, it defines the People actions that will make Stabilization and Turnaround possible.

Your Inspired group (high belief / high capability) becomes the engine that drives your early efforts to Stabilize and Turnaround your People, Process, and Technology. Without them engaged early, process fixes and tech improvements go nowhere.

𝗣𝗹𝗼𝘁 𝘆𝗼𝘂𝗿 𝗽𝗲𝗼𝗽𝗹𝗲 𝗼𝗻 𝘁𝗵𝗲 𝗴𝗿𝗶𝗱.
You will work to move anybody that is un-Inspired one square at a time, up for belief, right for capability. And activate the Inspired immediately. I use this every time. It’s built into the cbStrategicOps.com Transformation Framework and backed by the full playbook. You can use it standalone or build your own actions around it.

𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱/𝘀𝗮𝘃𝗲 𝘁𝗵𝗲 𝗺𝗮𝘁𝗿𝗶𝘅.
And if you want to see how it applies to your team or walk through the mapping, just message me or schedule time on my calendar. I’m always open to a quick conversation: calendly.com/cb-chris-briggs/30min