The second step after People Triage in the Transformation Framework is Process Triage.

People Triage showed you where energy is locked up (previous post).
Process Triage shows you where bandwidth is being wasted.

This is the point where leaders usually get uncomfortable, because the map makes it obvious which workflows are carrying the business, which ones are bleeding it, and which failures have the biggest blast radius when they break. This matrix is the tool I use to show that clearly.

𝗖𝗼𝗿𝗲 𝗘𝗻𝗴𝗶𝗻𝗲𝘀
Critical and highly reliable.
Example: Automated lead-to-cash flow.
→ Protect. Do not touch until after Stabilization.

𝗧𝗵𝗲 𝗛𝗲𝗺𝗼𝗿𝗿𝗵𝗮𝗴𝗲
Critical but fragile and hero-dependent.
Example: Onboarding that “only Sarah knows how to do.”
→ Systemize. Build SOPs. Remove single points of failure.

𝗣𝗼𝗹𝗶𝘀𝗵𝗲𝗱 𝗕𝗹𝗼𝗮𝘁
Reliable but low business impact.
Example: Flawless internal reporting no one reads.
→ Defund. Reallocate time and money to The Hemorrhage.

𝗧𝗵𝗲 𝗗𝗿𝗮𝗶𝗻𝘀
Unreliable, low value, distracting.
Example: Manual approvals for minor expenses.
→ Eliminate. Kill them immediately.

𝗚𝗶𝘃𝗲 𝗶𝘁 𝗮 𝘁𝗿𝘆. Weight your processes for interdependence and then plot them on the matrix. This matrix is part of the full cbStrategicOps Transformation Framework, but it works on its own. Use it to decide what to protect, what to fix, and what to stop.

And if you want to walk through your workflows or pressure-test what you’re seeing, 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗺𝗲 𝗼𝗿 𝗯𝗼𝗼𝗸 𝘁𝗶𝗺𝗲 𝗼𝗻 𝗺𝘆 𝗰𝗮𝗹𝗲𝗻𝗱𝗮𝗿: calendly.com/cb-chris-briggs/30min